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Subscribe to protect plan
Good morning, I’ve been trying to subscribe to protect plan. I’ve followed all the links, on my phone, tablet and even on a desktop.I’ve selected my plan choices, and all that happens is I return to the main screen. Giving me the 3 choices again?Basically, it appears to go around in circles and gets me nowhere.And the ring app, is no help either.Does anybody have any help or advice, or indeed possibly a contact number for customer services?Thank you for listening, and any help, would be much appreciated.Lee
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23-12-2022 11:03:34
Responses (2)
- U
Hey guys! I almost have the same issue. If I add a new card, the website will load the payment method page then will just go back to the dashboard. Same thing if I go to billing history, it will try to load the billing history page - you can see the url but after a few seconds it will divert to the dashboard.
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29-12-2022 18:26:35
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Caitlyn_Ring
Hi @user30885. That shouldn't be happening as long as you are signed into the correct Ring account and have your Ring devices set up already. If you have a different internet browser installed on your computer, try using that to see if it helps. If not, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can help you get signed up for your plan. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-12-2022 17:29:53
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