Stuck updating won’t connect - new device - 1 ring doorbell works fine & 1 will not connect no matter what I try. Tried unplugging everything multiple times. Tried holding orange reset several times. The ring keeps getting stuck “updating” won’t connect to wifi ? Yet the other ring doorbell connects fine. I forgot the other doorbell in case it was interfering. Didn’t help. Help ! What’s left to try ? Send it back ? Thanks
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Hi @user46875. If a reset or power cycle will not cause your device to become responsive, you’ll need to reach out to our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.