Ring Video Doorbell
Stuck on Activating Device - Ring Doorbell 2
Whenever I get a Ring alert on my phone, if I try to connect immediately it stays on "Activating Device..." until it ultimately fails. Doesn't matter if I'm home on same wifi or remote. I'm able to view the video a couple of minutes later, but not live when the person might still be there. Device Health shows signal strenght as RSSI-57. Help!
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24-02-2020 09:08:46
Responses (1)
- C
Hi @Monmon612, happy to chime in here. If you're having Live View concerns, you can reference our Community Post [here](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249) for some different tips and tricks. If the suggestions there don't help resolve this, you can reach our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to look into this deeper and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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03-02-2021 10:01:33
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Monmon612
My RSSI is at 40, I checked my internet speeds in the location I put my ring and it’s well over 120mbps. Still unable to load live view and it’s been like this for months.
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03-02-2021 02:26:39
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