Stuck on Activating Device - Ring Doorbell 2

Whenever I get a Ring alert on my phone, if I try to connect immediately it stays on “Activating Device…” until it ultimately fails. Doesn’t matter if I’m home on same wifi or remote. I’m able to view the video a couple of minutes later, but not live when the person might still be there. Device Health shows signal strenght as RSSI-57.


Hi @MarkL192. Being stuck in activating device is normally because of how high your RSSI is. You can learn more about this in our Community post here, and look into some options and things you can try out to decrease your RSSI.