Hey neighbors. I see a lot of you are having a similar concern so I’d like to summarize some quick troubleshooting steps for you. First, you’ll want to check the RSSI of your device, as well as check for anything that could cause wifi interference. If you have a strong RSSI, try some of these tips and tricks.
Next, you can perform a reset of your device and attempt to reconnect it to wifi. It’s also a good practice to reboot your router when attempting these steps. Once this is complete, activate Live View from the Ring app and Rapid Ring app with wifi only or cellular only to see which gives the best results.
If you’ve tried all of these steps to no avail, you can reach out to our support team for the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.