Hi there, @SR4! Checking the network resources was a great step to take. Your signal strength can be optimized using the tips in our [Community post about RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). Although, I'm sure you went through much networking troubleshooting with support teams already. The next best thing to check is your mobile device connection, or even trying another mobile device entirely if possible. It is always good to ensure there is not a vpn enabled and, if you are using an android mobile device, that there are no [android apps that conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). Feel free to let us know how this goes! :)