Hey, @MG! It looks like you've tried a great many steps here. A streaming or live video error is often due to wifi signal, Ring app, and mobile device variables. As you've checked the wifi speed supplied by your router, we also recommend checking RSSI variables as described in our [Community post](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). Removing and reinstalling the Ring app is always a great step, as is ensuring there is not a vpn enabled. As you mentioned this occurs when answering a motion event, the next time a motion notification comes through, try opening the Ring app and engaging in a live view to see if this accesses the event without any trouble. When not subscribed to a Protect Plan it is crucial to catch events in real time, of course, as they are not being recorded. I recommend trying out our Rapid Ring app, designed for the quickest access to live view. This should improve your experience with catching events live. I hope this helps! :)

Hi @MG I've just [posted here](https://community.ring.com/t/unable-to-answer-ring-doorbell-2-motion-notifications/30297) the exact same thing. Did you get anywhere with support?

I've had the same problem. I don't remember this being an issue when I had ring protect. Done the usual checks and everything is fine, just responding to a motion notification always gives a streaming error. Trying a few minutes later no problem. Can this be looked into please