Strange light (orb) alerting camera

Products Security Cams
1

Since about 4 weeks one of my security cams started sending alerts because of a light moving along the bottom of the frame. I thought this was an outside light because it is next to a door, until my second camera started sending alerts as well. This time the thing alerting it was clearly visible, but I don’t know what this is.

It’s a light seemingly hovering in mid air. It has a mechanical motion. I can see a sort of beam below it.

I stood in the exact spot with my phone in hand. It is not visible to the naked eye. I Assume it’s an infrared light.

It is driving me nuts because my camera is sending alerts in the middle of the night. I can’t adjust the sensor area as it is moving around.

Is this an internal reflection?

Video of strange light

2

Hi @Pascal31. From what I have seen before, what your Camera is recording could be dust or spider webs. I would try cleaning around the area where the Camera is. Also, to test to see if it is something inside the lens, place the Camera in another room to see if it records the same thing. If it is something within the lens, reach out to our support team for further assistance.

3

My camara is not working

4

Hi @user57254. That’s a bummer! Try creating a new topic and explain the specific issues you are having so we can address your concerns.