Strange issues in latest version of app (alarm event, disarm countdown?)

Last Friday I had a strange event where my Ring alarm went off a few minutes after I left the house and I couldn’t disarm via the app (it said the service was unavailable). Luckily Ring called about the alarm and I was able to tell them not to dispatch the police.

What caused the alarm was puzzling: we armed away then left. During the exit delay, my wife realized she forgot something, went back into the house, and disarmed Ring. Then she armed it away again and we left. About 90 seconds later (we were already out of the neighborhood) I got the alarm event triggered by the front door. From what I could tell in the event history, a bunch of events were logged out of order and it looked like the opening of the front door from the FIRST time we left caused the alarm for the SECOND arming of the system. What?

So there’s that. Then when I went into the app this morning (after I disarmed the alarm from a keypad), I saw this strange countdown saying the alarm would sound but the countdown was on the Disarmed status?? Now, the alarm DIDN’T go off when that timer reached zero, but what the heck is going on with the app?


Hi @windracer. Thanks for sharing this concern. I’ve shared this with my team and we’ve decided it would be best for you to contact our support team. To determine whats really going on here, they’ll need to go over your account with you. Since we don’t have access to that information here in the Community, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. After you’ve contacted support, please come back and let the Community know what they were able to find.