Ring Security Cameras

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M
Strange bug - Ring floodlights motion warning keeps turning off by itself
hardwired-security-cameras
modes
troubleshooting
Hi All I hope someone can assist with this, I have 2 ring floodlight cameras (along with alarm system and doorbell) and I would like to use the motion warning feature, at the moment i'm getting very strange behaviour. When I switch the motion warning on manually it warns me that "this feature is controlled by your mode settings" and will be reversed next time I enter disarmed mode. The issue is when I go into my mode settings and then cameras, for both floodlight cameras I only get 2 options, motion detection and live view, there is no way to set motion warning settings for modes, has anyone had this behaviour? Thank you for your help

294

0

1

26-10-2023 09:16:16

Responses (1)

T
Hi @marcster. Thanks for bringing this to our attention. This neighbor [HERE](https://community.ring.com/t/motion-warning-being-disabled-in-disarmed-mode/225864/6) has a similar concern, where I've addressed a solution.

1

30-10-2023 03:56:54

M
Thank you, it looks like your solution did not work for that poster either. I have followed those steps but like that poster, there is no option for me to control motion warnings via modes, i've disabled and re-enabled, reinstalled the app, spoken to support for over 2 hours but no luck.

0

31-10-2023 10:40:27

T
Hi @marcster. Sorry to hear that this didn't work for you. I've notified my team and they are looking into this concern. Thank you for your patience while we work on this.

0

02-11-2023 02:51:03

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