Strange bug - Ring floodlights motion warning keeps turning off by itself

Hi All

I hope someone can assist with this, I have 2 ring floodlight cameras (along with alarm system and doorbell) and I would like to use the motion warning feature, at the moment i’m getting very strange behaviour.

When I switch the motion warning on manually it warns me that “this feature is controlled by your mode settings” and will be reversed next time I enter disarmed mode.

The issue is when I go into my mode settings and then cameras, for both floodlight cameras I only get 2 options, motion detection and live view, there is no way to set motion warning settings for modes, has anyone had this behaviour?

Thank you for your help

Hi @marcster. Thanks for bringing this to our attention. This neighbor HERE has a similar concern, where I’ve addressed a solution.

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Thank you, it looks like your solution did not work for that poster either.

I have followed those steps but like that poster, there is no option for me to control motion warnings via modes, i’ve disabled and re-enabled, reinstalled the app, spoken to support for over 2 hours but no luck.

Hi @marcster. Sorry to hear that this didn’t work for you. I’ve notified my team and they are looking into this concern. Thank you for your patience while we work on this.