Stopped recording motion

I just noticed today that the last motion events that were recorded were from 6/5. Then the only thing that shows up since are Answered Ring and Live Views. (I’m attaching screenshot to show what my event list looks like.) It couldn’t be offline or I wouldn’t be able to live view and no one had changed any settings.

Hey @Mynuaesthetic. Could you try resetting the Doorbell by pressing and holding the setup button for 20 seconds and then reconnecting it? You will reconnect it in the Ring app > Main Menu > Devices > Doorbell > Device Health > Change/Reconnect to Wifi. From there, try to trigger a motion event by walking in front of the Doorbell. It may take a few minutes to do this after the reconnection. Please also ensure you do not have the camera in a Disarm mode that disabling motion detection.

Unfortunately I tried this and it doesn’t work. :frowning: I get missed/answered Rings and live view but still no motion.

@Mynuaesthetic Happy to step in for Chelsea here! Thanks for letting us know how the reset went for you. Can you share a screenshot of your Motion Zones, including the motion sensitivity slider? If you walk around in front of the Doorbell, does it register any motion in your Event History log?

Hello! Sure, here’s my motion zones as well as what my event history. Last time motion detection showed up on my history was 6/6.

Tho last night when our door shut, the ring fell off the holder to the ground and scratched the lens so between that and the other issue, I decided that warranted getting a new one. I’m hoping it solves the problem tho!

Thank you for taking the time to share those screenshots. Based on the screenshot of the Motion Zones, it looks like the Doorbell has a lot of walls in its view which are likely impacting its ability to properly detect motion. You may want to look into our Wedge and Corner Kits on our website under Doorbell Accessories here, which will allow you to angle your Doorbell’s view to show more of your walkway and less of the wall. You can reference this Help Center Article for some tips on positioning and placement as well! :slight_smile:

Well I had increased the motion zones once it stopped working since at that point I was trying everything. We’ve had it for a few years and never had any issues and I tried to see if it would detect motion when I took it off the wall plate and brought inside since anytime we charged it in the house it would pick up EVERYTHING that moved near counter where it sat but nothing worked. I’m guessing it’s a glitch of some sort. I’ll be curious to see what happens when I get new one tho.

I’m now having this same issue with my front door camera. I haven’t had any motion recorded in a couple of days. It always picks up when someone goes in or out of the door since it’s right next to the door, but it isn’t even doing that right now. Usually, cars going by will set it off, too, but nothing. It does still do the snapshot every few minutes and it records when it detects motion at the side door (I have the linked motion setting on), but not when there’s actually motion in front of that camera. It’s not a battery or wifi connection issue, and I haven’t changed any settings recently. I’m not sure what’s causing this so suddenly.

Hi @mecrensh. I’d recommend performing a reset of your Doorbell and then walking through another setup in the Ring App. To complete a reset, hold down the setup button for at least 20 seconds. Once that’s done, you’ll want to set the Doorbell up in the Ring App again by following the steps under Set Up a Device. This will have you configure your Motion Zones again as well, so you can ensure everything is in order.

Should you find that this concern persists after completing these steps, please give our support team a call at one of the numbers availablehere. They’ll be able to look at your device more closely and provide any necessary troubleshooting steps to get the motion detection working properly. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. :slight_smile: