Stickup Indoor/Outdoor camera recording black and no live view.

Good morning,I'm going to start off by saying I HAVE followed the steps given by Ring on how to fix this with another person to be sure I did this correctly.As of today, my Ring has started to AGAIN notify me that there is movement outside my door, but when I go to check 1. live view does NOT connect and then times out, telling me to reconnect and 2. when I go back to check any previous recording, they are ALL black; live view recordings are black and all recordings are black.My internet connection is at RSSI - 59 and this is on a seperate wifi connection I made as advised by Ring so there is nothing else connected to this one but my Ring camera. When I check online through my labtop, all the recordings as of 11:13 am 4/30/2020 are black as well. It has only been a few weeks, maybe 2 or 3 since I have applied the fixes Ring has offered before this started up again. This is not an issuse on my side, I believe, if all the fixes are not working. At this point, I might as well get another brand because this is getting fustrating to deal with over and over again.Please do something about this.