My camera battery went dead. I installed a new charged battery and now the camera will not come on and boot up.
Hey @Jenshade2. Did you ensure you charged the battery to full and until just the green light was on, not the amber and green lights? This normally takes about 8 hours for a full charge, and the camera may take a couple minutes to boot up. If you find the device is not showing any signs of life, please press and hold the setup button for 20 seconds to see if this reset helps. You may need to go into the Device Health section of your Ring app as well and reconnect the device through here.
In the event you get no signs of life and cannot reconnect the device, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.