Ring Security Cameras
Stickup camera stopped working
I installed a new stick up. Completed setup. Everything worked live view and notifications. The next day, neither the live view or notifications are working. Restarted Wi-Fi. Did everything with my phone and online I could. I can see device status and Wi-Fi signal strength to be good. But no live view or motion detection. Any help??
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25-04-2020 07:32:03
Responses (6)
- M
Hi @Glendar! Great job checking the wifi password to ensure it is accurate. Please ensure the password is for the 2.4 Ghz wifi frequency as this is what your Camera will try to connect to. Sometimes unique settings or characters in a wifi configuration can throw things off. Try enabling a guest network on your router with a simple SSID and password and see if your device will connect to that. If this concern persists, check out our [ports and protocols article](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) to see if it may help with obtaining connection. :)
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24-04-2020 06:40:31
- C
Have you selected disarm in the home mode by mistake as this will stop all video etc but will still show device health as good
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25-04-2020 10:49:06
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NNo I havent. I have other device too, ring doorbell and I am able to pull live feed and motion detection for it
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25-04-2020 03:23:57
AI have exactly the same problem. Indoor cam will not work on live view and will not go into setup mode. All my other cameras are working fine. I have moved it next to my wifi router so wifi is not a problem.
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26-04-2020 02:03:47
AI am having the same problem and the reset button does not reset it. Did you find a solution to your problem?
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26-04-2020 06:15:56
CHi neighbors! Can you please confirm which Stick Up Camera you have? We'll send this over to the team for review in the meantime :) Thanks!
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28-04-2020 07:25:03
- R
Hi, I’ve changed the battery and the light won’t come on even after the hard reset. The red lights inside the camera turn on fine. Appreciate any suggestion.
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25-04-2020 11:48:09
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- 1
Have a spotlight battery cam, charged the battery multiple times \*green light comes on\*, I then insert to set up and it says low battery (2%).....tried reinstalling app, removing cam and setting up new device....same response, will not let me connect to wifi, tried both battery slots also...have a ring doorbell that works fine on wifi (got both together and both had been fine)...I did let them both die (batteries), but have done before also ....any ideas?
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26-04-2020 10:11:18
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- G
Thanks for you help none of it worked. I bought a new one and it connected no trouble. I wish there was someone at ring to ask as there was before. Now I need to see where I can send the old one to see if they ca. Fix it any ideas?
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26-04-2020 10:50:58
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Glendar
Have been trying to reconnect my spotlight camera for over a month and all I get is wrong password and I know password is correct as I checked it on netgear app and also login to another divide and it worked. Camera has a problem something wrong with it.
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23-04-2020 11:34:17
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