Stickup cam won't charge; port damaged?

Products Security Cams
#1

I’m moving my stickup cam to new house. I charged it and it seemed to work fine at old house.

After bringing to new house, plugged in to refresh charge. However micro cord did not seem to be making a connection; it seemed a bit wobbly. Light would not stay on nor would it flash even after a “hard” reset. And, tried a different micro cord.

Could the port be damaged? Where would I get this serviced. if needed?

Thank you for any suggestions.

#2

Hi @68Walton, it seems there may be some damage to the port. Although, to make sure, please reach out to our support team here. You can forward them pictures of your device to help@ring.com and have them take a deeper look into this with advanced troubleshooting. Feel free to let us know how it goes!

#3

Using a different charging cord, I was able to get it running again. I guess the orange

one is toast.

Thank you!

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