Responses (2)

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Caitlyn_Ring

Hi @TheTranter. Have you tried resetting the Camera by holding down the setup button for at least 20 seconds? If not, please give this a try, and then set it back up in the Ring App by following the steps under Set Up a Device. If that doesn't resolve this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a deeper look at this concern for you and get it taken care of. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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02-11-2020 20:58:43

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mimihatem

Not a helpful response, at all. The person clearly states that they reset the device.[quote="TheTranter, post:1, topic:18485"]I’ve tried resetting the cam and removing from the app/system and it’s just done the same thing again.[/quote]Going through something similar. My stick up cam goes into updating mode whenever I interact with it. Get a streaming error when I try live view. Battery was fully charged this AM, now 2 hours later I’m getting a prompt saying that the battery needs to charge. This beyond frustrating

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26-09-2021 17:56:04

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Meelow

so ring company still sending defect device just like the one i bought yesterday. everything went well besides updating firmware that got stuck in 90% and then thats it. now they will sent me another one and wAIT for 7 to 10 business days. now i am afraid to open another one because i bought two camera. pls. stop sending defect device.

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28-05-2022 11:48:01

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user15934

Im having the same issue. It seems to be stuck in update mode. Whenever i contact support they tell me to do the same thing ive already done more than once. They told me it could take up to 24 hrs to update, which ive never seen take longer than 10 minutes. So i left it and after 48 hrs and another drad battery, no change. Im about ready to throw this thing across the street

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29-06-2022 00:55:27

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SK707

Same problem here. Not sure I want to contact support as it appears they tend to ignore the customer's input and blindly suggest steps that have already been performed. Not impressed with Ring shipping defective devices.

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06-08-2022 23:06:54

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Tom_Ring

Hi @SK707. If you are having this concern, I suggest reaching out to our support team. It may seem like they are having you do troubleshooting steps you've already done, but they are doing this to gather diagnostic information about the device so they can have a baseline data point. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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09-08-2022 15:49:49