Ring Security Cameras

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T
Stickup Cam BATTERY LEVEL

I have a Stick Up Cam - battery operated. The Android phone app reports battery health, however the Windows app seems to treat it as a powered device and doesn't report battery

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14-12-2020 17:01:34

Responses (1)

  • C

    Hi @tl111. Would you be able to provide a screenshot of what the battery level is displaying for both the mobile and desktop versions of the Ring App? I'd be happy to take a look, just make sure to block out any personal information such as the MAC ID or wifi network name.

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    15-12-2020 18:00:03

      T

      Screenshot from Windows attached - somehow the Battery level is now being shown in device health, just not on Devices, like it is with Door Cam.tom

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      15-12-2020 19:35:18

      T

      STICK UP cam info from Devices. No Battery info.

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      15-12-2020 19:37:34

      C

      @tl111 Apologies, but would you mind reattaching the screenshots? I'm not seeing them on my end, and it may be due to our recent Community upgrade.

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      17-12-2020 22:26:14

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