I have a Stick Up Cam - battery operated. The Android phone app reports battery health, however the Windows app seems to treat it as a powered device and doesn’t report battery

Hi @tl111. Would you be able to provide a screenshot of what the battery level is displaying for both the mobile and desktop versions of the Ring App? I’d be happy to take a look, just make sure to block out any personal information such as the MAC ID or wifi network name.

Screenshot from Windows attached - somehow the Battery level is now being shown in device health, just not on Devices, like it is with Door Cam.


STICK UP cam info from Devices. No Battery info.

@tl111 Apologies, but would you mind reattaching the screenshots? I’m not seeing them on my end, and it may be due to our recent Community upgrade.