Loosing my time and money.

Got few door bells, today purchased a stickup cam with battery and testing it. Well it carries on showing me 'loading...' when i try to view live, but showing me what i missed in events views! What is going on, ring, i am now so fedup by the lack of true support i will be trying the simply safe cameras, they are also going to come out with a door bell soon. But all what i need is true camera i can view what is going on not the perpetual 'loading' message.

Hi @PatriciaMarchand. If the Live View on your Stick Up Cam is not working, there are a few different potential causes. First, what is the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) listed as on the Device Health page for your Stick Up Cam? The RSSI gives us an indication of how strong the wifi signal to the Camera is. We also have a list of troubleshooting tips for Live View in [this Community post](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249) that can help narrow down what the cause is.

Yes customers, that is people paying subscriptions, are so bad while ring support is... so... ?

Hi @PatriciaMarchand. If you're experiencing a specific concern with your Ring device or the Ring app, I'd be happy to help. I will need more details about the problem you're having, including which device we're working with and what the problem is.