Quick update - 3 more support calls.
This does seem an issue for Ring. They’ve come up with a new design for the stick up but forgotten the security screws for the battery. Twice they say they re-ordered and then twice an email comes through saying it’s been cancelled and they send the following … it’s actually funny because they say it’s optional and then they say - drive the screw - what screw ? I don’t have it.
Anyway, the 3rd support person is going to send all the screws (I hope a cancel doesn’t come through).
Crazy - looks like i’ll have to buy a selection of screws and see which one fits. Can you imagine if I asked for the hold specifications. That would blow someone’s mind !
This is a follow up email regarding the screw request. We are unable to send screw as it is only an optional screw. We apologize.
Your Stick Up Cam comes with two optional security screw locations. One secures the battery compartment, and the other secures the mounting bracket to the base. To use them, open the battery compartment and/or remove the mounting bracket, then pop out the rubber plug(s).
Swivel the base so the long side faces the front.
Insert and drive the security screw into the base screw location with a standard Phillips-head screwdriver (not included). Turn your Stick Up Cam over to access the battery compartment screw hole, and drive the second security screw.
Thank you for contacting Ring!