Hello
Odd question. I just recieved 2 new stick up cams (v3). They have a slightly different fitting to the old ones. The security screws that came with them don’t fit to hold the battery compartment. They are too large.
Has anyone else come across this ?
Regards
Andy
Hi @andy90210. If the security screws you received with your device are not the correct size, I would recommend contacting our support team so they can get the correct ones sent out to you. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope that helps! 
Thanks - yes, I did and received this reply which didn’t really make sense to me …
First it tells me you can’t send them and then tells me how to insert even though I’ve said they don’t fit !
Andy
Hi Andy,
This is a follow up email regarding the screw request. We are unable to send screw as it is only an optional screw. We apologize.
Your Stick Up Cam comes with two optional security screw locations. One secures the battery compartment, and the other secures the mounting bracket to the base. To use them, open the battery compartment and/or remove the mounting bracket, then pop out the rubber plug(s).
Swivel the base so the long side faces the front.
Insert and drive the security screw into the base screw location with a standard Phillips-head screwdriver (not included). Turn your Stick Up Cam over to access the battery compartment screw hole, and drive the second security screw.
@andy90210 How did you reach out to our support team, via chat or email? If possible, I’d recommend contacting them via phone at one of the numbers available here. Let them know that the screws you received do not fit, and they should be able to take a closer look and find a solution for you. As this is a neighbor-to-neighbor support forum, I’m not able to look into it further but please let me know if our support team is able to get this resolved for you.
Thanks. I submitted a chat and they said they would send them. Then a few moments later, I received that email. Very odd to say security screws are optional when it’s a security product !
Just a quick update. I got on the phone but they seem very confused. I’ve sent the pictures of the battery compartment for the v2 and v3 of the stick up cam (they changed the screw fitting for the v3). The v3’s appear to be shipping with the security screws for the v2. I hope they come back next week. Seems quite a big oversight.
Andy
Quick update - 3 more support calls.
This does seem an issue for Ring. They’ve come up with a new design for the stick up but forgotten the security screws for the battery. Twice they say they re-ordered and then twice an email comes through saying it’s been cancelled and they send the following … it’s actually funny because they say it’s optional and then they say - drive the screw - what screw ? I don’t have it.
Anyway, the 3rd support person is going to send all the screws (I hope a cancel doesn’t come through).
Crazy - looks like i’ll have to buy a selection of screws and see which one fits. Can you imagine if I asked for the hold specifications. That would blow someone’s mind !
Andy
This is a follow up email regarding the screw request. We are unable to send screw as it is only an optional screw. We apologize.
Your Stick Up Cam comes with two optional security screw locations. One secures the battery compartment, and the other secures the mounting bracket to the base. To use them, open the battery compartment and/or remove the mounting bracket, then pop out the rubber plug(s).
Swivel the base so the long side faces the front.
Insert and drive the security screw into the base screw location with a standard Phillips-head screwdriver (not included). Turn your Stick Up Cam over to access the battery compartment screw hole, and drive the second security screw.
Thank you for contacting Ring!