Just curious if you ever found screws? Seems I am now in the same boat. I received 2 microscopic screws with my camera, but dropped them since they do not provide a small philips head and because the holes on the camera are hard to access when up. I ended up with the one in the battery compartment but there’s another lost in my garden. I contacted ring several times thinking for sure they will have screws to by or at least specs since they are in none of the parts packs, but all I got was this:
Chat 1: Oh, no problem! Happy to help. We’ll send it to you free of charge just this once since your camera is new! - I received an orange hex screw driver.
Chat 2: Oh, we’re so sorry. I understand your frustration. The mouting kit includes the screws you need. We don’t have the same color as your camera, but we’ll send it ASAP! - The mounting kit has a different security screw and hex screw driver included.
Chat 3: Why don’t you just use the screws we have sent you at least 3 times now since we know what we’re doing?! I can’t help you. Call someone who cares. - My response was understadibly not polite and asked if they expect me to jam the orange hex screw driver in my camera as a fix?
Call 1: Oh, we’re so sorry. Let me have you send pictures. Just to confirm, the pictures are the wrong screws? Yes? Good, let me have you talk to our tech team. Tech team says no problem. We know exactly the screws you mean and will not send those same wrong hex screws again! - I received the exact same mount kit as chat 2.
Call 2:Told them I am just letting them know I want to file a complaint. Do not send me more parts, but get this right for other people. Offered me a $5 credit. Told them it’s no necessary, but whatever.
So, I guess it’s off to a hardware store. Ring, don’t bother with a canned response. You already told me you don’t care when you told me that the rude rep on chat could become a “training moment.” Unless you are going to tell me the screw size or tell me you are disciplining your rep, I am not interested in any of your suggestions or ideas. Your kits will be donated so maybe someone else can use them since they are of no use to me and a waste of finite resources. If I find the screw size, will post.