Ring Security Cameras

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Stickup battery cam without live view, detection or notifications after low battery and recharge
battery-security-cameras

Hi,So, one of the stickup cams on battery isn't functioning after this weeks low battery notification.I removed the battery, charged it until the led was green again and re-inserted the battery.After this, the blue light comes on for ~5 seconds, and then turns off.The cam is listed, but non of the functions, like live-view, actually work.(a message appears that the battery is crit. low)Within the app, the health status reports all OK, except it doesn't show a battery percentage.It's either NaN or battery level unknown.Things I have tried so far:- Swapped the battery with another camera. This device works then perfectly. This rules out the battery.- Reinstalled the app, same results as before.- Removed the devices, reinstalled the app, add the device, same results as before.- Remove the devices and added the device without reinstalling the app in between, , same results as before.- Re-charged the battery once again, same results as before.![IMG_1592|231x500](upload://3Q5lOcUW3jcKxhBLBNX2GHhbLFt.png) ![IMG_1614.PNG|231x500](upload://kiy8qdLvpk79bOpuyWMvLzDmfmb.jpeg) I am running out of options here. Perhaps someone here was a nice idea on how to activate the camera again.

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31-01-2021 16:56:11

Responses (3)

  • P

    Have you tried a factory reset on the cam?

    0

    31-01-2021 19:51:49

    • R

      I didn't do that yet :slight_smile: Just tried: the hard-reset (20 second orange button) doesn't trigger.Even with pressing for a longer period.The light doesn't flash afterwards.Pressing the orange button afterward ones triggers the setup-mode. After finishing the setup with success, I have the same results :frowning:

      0

      01-02-2021 08:00:53

        T

        Hi @RGordijn. It appears that you've done all of the troubleshooting that I would typically recommend in this situation. Since you've tried all of this to no avail, I would reach out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to update us with what our support team is able to find!

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        03-02-2021 20:01:43

    • R

      Thank you Tom, will do!

      1

      04-02-2021 06:40:53

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