Stickup battery cam without live view, detection or notifications after low battery and recharge

Products Security Cams
#1

Hi,

So, one of the stickup cams on battery isn’t functioning after this weeks low battery notification.
I removed the battery, charged it until the led was green again and re-inserted the battery.
After this, the blue light comes on for ~5 seconds, and then turns off.

The cam is listed, but non of the functions, like live-view, actually work.
(a message appears that the battery is crit. low)

Within the app, the health status reports all OK, except it doesn’t show a battery percentage.
It’s either NaN or battery level unknown.

Things I have tried so far:

  • Swapped the battery with another camera. This device works then perfectly. This rules out the battery.
  • Reinstalled the app, same results as before.
  • Removed the devices, reinstalled the app, add the device, same results as before.
  • Remove the devices and added the device without reinstalling the app in between, , same results as before.
  • Re-charged the battery once again, same results as before.

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I am running out of options here. Perhaps someone here was a nice idea on how to activate the camera again.

1 Like
#2

Have you tried a factory reset on the cam?

#3

I didn’t do that yet :slight_smile:

Just tried: the hard-reset (20 second orange button) doesn’t trigger.
Even with pressing for a longer period.
The light doesn’t flash afterwards.

Pressing the orange button afterward ones triggers the setup-mode.
After finishing the setup with success, I have the same results :frowning:

#4

Hi @RGordijn. It appears that you’ve done all of the troubleshooting that I would typically recommend in this situation. Since you’ve tried all of this to no avail, I would reach out to our support team for the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to update us with what our support team is able to find!

#5

Thank you Tom, will do!

1 Like