Stick up outdoor camera battery showing low, but is fully charged. Can't access live view

Brand new Stick up outdoor camera battery showing low, but battery is fully charged. Can’t access live view. Ive charged the battery fully for 10 hours, also reset / reinstalled /resetup the device, including deleting the app and reinstalling it. Still can’t see live view and im getting the message critically low battery. Could the camera be faulty?