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Stick up Cams are not connecting to Nighthawk AX4 Wifi 6 router
Aloha from Hawaii,The Wifi 6 router I'm using is a Nighthawk AX4 RAX35 with firmware V1.0.3.62\_1.0.1I have tried to install 3 RING battery powered Stick Up Cameras to add to my 2 RING Wired Spotlight Cameras already installed.**The 2 RING Wired Spotlight cams connect to my Nighthawk AX4 router with no problem.**The 3 Stick up battery cams are all having trouble connecting saying it is too far from the router which is only 2 feet away!I've worked with RING's tech and we troubleshooted for 2 hours with no success.RING sent me 3 new cameras and now they all still do the same thing!The 2 RING spotlight wired cams are still chugging along with no problems with connecting to the Nighthawk.I've tried using a guest network I created with no luck.I've found a discussion on the Netgear Nighthawk forum to turn off AX in wireless setup to help but didn't work.I've had a previous router before this one and it was a Wifi 5 ASUS RT-AC68U Dual-Band Wireless-AC1900 Gigabit Router with no problems for all ring cams wired or stick up battery.The Nighthawk was an upgrade last month.Anyone can help please.Thank you!
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17-04-2020 21:15:14
Responses (3)
- W
I have the same issue and have found, in my case, it has something to do with WiFi password authentication. If I disable password protection my ring doorbell will connect but with authentication it fails. I have the main modem/router in the house that the doorbell can connect with authentication but it's signal is weak do to location relative to doorbell. There is a newer version of firmware for the router that I am going to try.
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31-08-2020 03:02:42
- P
I am having the same issue connecting my Stick up cams and Ring Doorbell 2 to my NightHawk RAX40 router. Has anyone solved this issue?
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14-02-2021 05:22:43
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- G
When I set up my Nighthawk Mesh 6 System there were two wifi networks listed with the same name. I went back in to the Nighhawk app, redid the setup and then connected the cameras with them close to the base station, not the satellites. This solved my connection issues with my righ stick up. Good Luck!
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09-10-2022 18:36:36
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keivinr
hello, I have the same problem with my netgear router, did you solve the problem?
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21-05-2020 12:32:00
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