Ring Security Cameras
Stick-Up Cams and Mesh Wifi
I have a Ring Doorbell with 3 Chimes and 3 Stick-Up Cameras. I use a BT Whole Home Mesh wifi system with 5 nodes. Being a mesh system, the nodes all have the same SSID and password. My problem is that the Ring devices obstinately and persistently insist on connecting to more distant nodes with weaker wifi signals, in preference to using stronger signals from nodes that are closer. I often get Device Health showing devices with Poor Wifi Signal, and find that they are not logged on to the nodes that would provide a much stronger signal. Any ideas?
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19-06-2020 12:10:51
Responses (2)
- T
Hi @MagnusHuddinge. If the above mentioned steps that were suggested didn't offer any improvement, I would suggest reaching out to our support team. They will be able to work with you in real time to be able to diagnose and remedy this concern. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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27-01-2021 09:12:58
- U
I must say this is so absolutely frustrating! I reset the ring stick up cam. While sitting right next to my Wifi access point. All good, strong signal, everything works. The moment I walk about 5m away and attach to the wall it connects to a different access point right at the bottom of our garden and now as "very poor signal". It just WILL NOT stay connected to the Wifi AP literally 5m away from it. I'm using the Netgear Orbi wifi mesh.
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24-03-2022 01:41:50
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MagnusHuddinge
I really hope Ring will solve this problem soon - my Doorbell connects to the main router in the mesh that is located on the bottom floor instead of the one located like 5 meters away on the top floor and I cant turn the main router off (to force it to select the right one) because then the secondary router stops working as well... This problem becomes EVEN more annoying as the doorbells seem to have quite week antennas requiring them to have really strong signal and if they dont connect to the best router this is really hard to achieve... Any tips or updates from Ring on when this problem will be fixed would be fantastic...
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24-01-2021 07:01:48
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