Hi there, @RoseZetta! Video connection concerns are often related to wifi or mobile device related factors. Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. I recommend also trying out the [Rapid Ring app](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information), designed for optimal access to live view. Please also ensure there is not a vpn enabled on your mobile device. Feel free to let us know how this goes! :)