Stick up Camera won’t connect

I bought a new (reconditioned) Stick up camera and it will not connect for video. I can see that it is connecting and it will sound the alarm but it will not stream video.

Hi there, @RoseZetta! Video connection concerns are often related to wifi or mobile device related factors. Check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal. I recommend also trying out the Rapid Ring app, designed for optimal access to live view. Please also ensure there is not a vpn enabled on your mobile device. Feel free to let us know how this goes! :slight_smile: