Stick up camera, wired mode: rare update in dashboard

I have stick up battery camera, connected to a charger and switched to wired mode. It works fine, other than frequency of thumbnail updating in the dashboard. All other cams are being updated every 30 sec - 1 min, while Stick Up camera may update once each 10 -20 minutes. I’ve set Snapshot frequency to 30 seconds - no difference. Any idea what is going on?

I did power cycle the camera, removed battery, disconnected the power, toggled the Snapshot on/off - nothing changes the frequency of the update. Device Health says the FW is up-to-date also.

1 Like

You’ve covered all the right steps here, @artyom17! Thank you for including these details. If you have not already, please ensure the battery is fully charged and the Stick Up Camera is indeed in battery operation mode. This can be changed in the Ring app by doing the following:

  • While logged in and at the Ring app dashboard, open the Menu (top left).

  • Select Devices.

  • Select your Stick Up Camera.

  • From the Stick Up Camera page in your Ring app, tap it’s device tile.

  • Choose General Settings from the device settings

  • There should be an option for power option or method. Please ensure it is for battery, when in operating by battery.

As mentioned in our help center article about Snapshots, if your Camera falls offline, it will continue to take snapshots at regular intervals and store the snapshots in your device’s local flash memory. Once your device goes back online, all stored Snapshot Capture snapshots stored locally on your device will be automatically uploaded to the cloud. For this reason, I recommend checking out your wifi signal strength and general network connection to this Camera, to ensure it is not falling offline, timing out, or lapsing in coverage, thus causing the Snapshots to show some time after. Feel free to let us know how this goes! :slight_smile:

It is Stick-Up Battery cam with the connected power adapter and it is in WIRED mode. Why do I need to “ensure it is for battery, when in operating by battery”? Makes no sense.

It seems like it updates dashboard only when there is motion detected or once in 10 - 20 mins, which is weird, because it clearly saves the snapshots every minute (I set it now to do it every minute). All other cameras behave differently, i.e. update the thumbnail every 30 sec - 1 min.

Thank you for clarifying further, @artyom17! The response above is in regards to snapshots, which I see now are working for you as intended. In regards to your Ring app dashboard/ Timeline camera previews, these are indeed a little different.

Check out our help center article about Camera previews, which states the Camera preview snapshots are taken every 25 seconds for wired devices, every 10 minutes for battery devices, and when the dashboard is accessed (depending on device). While you have a Stick Up Camera Plug-In, this model is also capable of being a battery powered, which means it may adhere to the 10 minute update timing.

Thank you, Marley_Ring

I understand this but doesn’t it sound wrong for you? I’ve connected it to power, switched to wired mode, it is definitely capable to do snapshots every 30 seconds, but it still updates dashboard only every 10 mins or so. I’d say it is a bug, can you open a ticket for your enginners?

Hi @artyom17. Happy to chime in for Marley here. Here in the Community, we practice neighbor to neighbor support and are not capable of creating support tickets. I would recommend reaching out to our support team so they can open a ticket for you. This will help them collect data and track any information regarding this issue.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slightly_smiling_face:

Has an progress been made on this issue? I have 3 3rd generation stick up cams all set to wired and plugged in . All three update on dashboard at 10 min intervals. My floodlight cam and inside cams all update at 1 min intervals.