Ring Security Cameras
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Stick up camera shows power loss icon
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Why does my camera show power loss in app while still operating. Camera has no battery, is wired using AC plug.
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02-06-2023 02:33:53
Responses (3)
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Justin_Ring
Hi @user46991. Please verify that you are using the Ring-branded adapter and not a third-party one. If you are using the correct adapter, there was a fix released for this concern, and if not now, then within a few days you should see your Stick Up Cam report its power source correctly. Reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance if it has been a few days and you are still experiencing the same concern.
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05-06-2023 05:27:44
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