Ring Security Cameras
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Stick Up Camera Elite - Poor Audio Quality
https://youtu.be/IdgSrYKYLnUFor a hard wired (non-WiFi) camera, I’m quite disappointed in the audio. Attached is a sample that demonstrates the audio consistently breaking up. Conditions are ideal - no wind and no competing sound sources.Video quaility is good. Audio is bad. I checked several other cameras including an indoor camera. Same problem. Note: I've also attached info on my Router and the POE Switch that I use to connect my nine Stick Up Camera Elites. As you can see, I have a solid system.Should I expect better?
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20-06-2020 13:13:21
Responses (3)
- C
Here is a particularly good example of this audio problem. All of my Ring Stick Up Camera Elites have been installed new in the last 45 days and this is a continuous and reproducible issue. This issue occurs on all of my Ring cameras (see above post). Please help me. This audio issue is greatly reducing my enjoyment of this otherwise great camera. https://youtu.be/\_gJvJI-lcSo
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21-06-2020 19:19:50
CAs a test to eliminate my Eero router as a source of the audio problem, I disconnected my Amazon Eero Router from my modem and connected another factory reset router (TP-Link AC-1750) to my Spectrum modem. I then plugged in a single Stick Up Camera Elite into the router via the Ring supplied POE power supply.As you can see (hear), the audio is still choppy.Note that this test should also eliminate any bandwidth concerns.https://youtu.be/WsY8K6CPC9o
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26-06-2020 15:28:59
COne more related issue. Here’s a sample of videos from my 10 cameras (both WiFi & POE and both inside & outside). All 10 cameras have a consistent level of audio static.This seems to point to a Ring audio problem as audio static is not a symptom of a local area network problem.https://youtu.be/iE06H4vKxXo
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28-06-2020 14:07:44
CNick at Ring 2nd level technical support promised to call back three days ago with a potential solution to this audio issue. Sure wish he would call. Makes me think that Ring has no good news for me yet. Ring does advertise the ability to listen & talk via their cameras so I do expect this to be a quality experience without static & audio drop out. I'm sure they would agree with that.
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01-07-2020 01:59:29
- B
My audio quality is worse than yours on my doorbell cam and floodlight cam. I think it is just the nature of the beast. They were really designed for video recording not audio. I don't think their priority was on listening to the event as much as seeing it. Let me know if you come up with a solution as I would like to try it.
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28-06-2020 19:37:57
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CappyNear
Here is a compilation of video clips from six of my cameras - all with the same audio problem. I sure hope you can offer a solution to this issue. This is very disappointing and discouraging. https://youtu.be/0aDW4NarkcY
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20-06-2020 22:08:53
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