Stick up camera elite POE no longer powering up

[user30624]

I purchased a new Ring camera. After installing the stick up cam elite POE it worked as expected for 4 days then stopped.

I’ve tried repowering by disconnecting the Ethernet and reconnecting and holding the orange botton twice.

A steady blue light appear on the front for around 15 seconds then stops - and no further activity occurs.

Any suggestions please?

[Justin_Ring]

Hi @user30624. You have tried the basic troubleshooting steps I would have recommended for your concern; the next best step would be to give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

[user30624]

Hi, I’ve been through the support steps. I’ve also:

1. swapped out the Ethernet cables with new ones
2. Tried an alternative PoE and different ports.

The blue light on the front of the camera is on - steady - but still no connection.

[DBdecatur]

Ever get resolved? Similar issues with my elite POE. Worked for a few days now it won’t connect and keeps power cycling. Have done hard reset, tried different cables and different POE router all the sameZ.