‎Stick up Camera (3rd Gen) message stopped receiving power

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user27120

Stick up Camera (3rd Gen) message stopped receiving power

troubleshooting

wireless-security-cameras

requisiti di alimentazione

I installed the 3rd Gen stick up camera with battery and wired it to a 5 volt source thru the barrel power connector on back. It is charging correctly and shows 100%, but I'm getting a message it's not powered and it wants me to reconfigure for battery settings. Is the barrel connector not the normal form of plugging in? How do I ignore this message. I'll never go without power but I am using a 12 volt DC to 5 volt DC transformer. ![Screenshot_20230611_075923_Ring|690x318](upload://qRFDOrwNp6O6jU7YGtyT9ISgJ3P.jpeg)

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11-06-2023 11:59:44

Responses (2)

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Tom_Ring

Hi @user27120. What type of power source is this? Is it a Ring Plug-In Adapter or a 3rd party one? Is the barrel plug fully seated? In the Device Health menu, is the firmware up to date?

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13-06-2023 07:10:49

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S

seamus

A similar problem/question with the stick up cam pro.