Stick up Camera (3rd Gen) message stopped receiving power

Products Security Cams
,
1

I installed the 3rd Gen stick up camera with battery and wired it to a 5 volt source thru the barrel power connector on back.

It is charging correctly and shows 100%, but I’m getting a message it’s not powered and it wants me to reconfigure for battery settings. Is the barrel connector not the normal form of plugging in?

How do I ignore this message. I’ll never go without power but I am using a 12 volt DC to 5 volt DC transformer.

Screenshot_20230611_075923_Ring
Screenshot_20230611_075923_Ring1440×665 124 KB

2

Hi @user27120. What type of power source is this? Is it a Ring Plug-In Adapter or a 3rd party one? Is the barrel plug fully seated? In the Device Health menu, is the firmware up to date?