My stick up cam start going offline I followed all the steps to put it back online nothing happened my ring door bell is still online with no problem. Can somebody please help me
I have the exact same problem!
@Mzbossy wrote:
My stick up cam start going offline I followed all the steps to put it back online nothing happened my ring door bell is still online with no problem. Can somebody please help me
I don’t know whether your Stick-Up cam is Plugged-In or Battery powered, using Solar a panel. Or what is the RSSI value on your camera’s “Device Health.” So, I’ve included some potentially helpful links that can be found online at Ring Support: https://support.ring.com/hc/en-us
https://support.ring.com/hc/en-us/articles/360035112792-Stick-Up-Cam-Plug-in-Troubleshooting
https://support.ring.com/hc/en-us/articles/360030391371-Improving-your-Ring-Device-Connectivity-
If all of these possible remedies still do not help you, then I recommend you again telephone Ring Support for help:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Unfortunately, due to the Covid-19, their available hours have been changed also:
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
I hope maybe some of this information is helpful. 
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