‎Stick up cam Won't reconnect after router restart

English

Help

Community Home

Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.

N

Nickillaz89

Stick up cam Won't reconnect after router restart

cs-support

wireless-security-cameras

I have three camera setup around my house they all keep losing connection, all at different times to each other and they consistently never reconnect. I always have to manually reconnect. the Wi-Fi network never changes, the exact same password same location and Wi-Fi strength is good enough that the cameras work from 4 times further away than they are currently located I'm at the end of my rope here. why are they not automacally reconnecting? RSSI not a problem, great wifi signal, 500 megabit speed, no changes made to network.

1361 •

0 •

08-03-2022 09:05:09

Responses (1)

C

Caitlyn_Ring

Hi @Nickillaz89. Would you mind reaching out to our support team regarding this concern? Since you have multiple Cameras and they're all experiencing the same concern, despite the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) being within an acceptable range, our support team can take a deeper dive on this with you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can further assist with the connectivity of your Cameras. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

0

•

09-03-2022 06:58:20

•

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Community Resources

Community Guidelines

About Ring Community

Ring Help

Most Helpful Members

View All

W

windracer

1

User
Solution

J

Jventerprises

1

User
Solution

R

Rick_Madik

1

User
Solution

U

user63814

1

User
Solution

Privacy Licenses Terms of Service