Stick up cam won’t charge

I have first gen stick up cam that is connected to solar panel. It will no longer charge. I have even plug into an outlet. Does this mean it needs to be replaced? I am guessing new stick up cams and 1st gen don’t use same solar panel? So I have to buy both now?

@Rodman115 wrote:
I have first gen stick up cam that is connected to solar panel. It will no longer charge. I have even plug into an outlet. Does this mean it needs to be replaced? I am guessing new stick up cams and 1st gen don’t use same solar panel? So I have to buy both now?

Could be caused my several issues:.

  1. Could be the rechargeable battery is old and no longer able to accept a charge. Rechargeable batteries typically have a 2 to 4 year lifespan, depending on other factors. You didn’t say how old your battery is, but it might be a time for a replacement.

  2. Maybe your firmware has developed a glitch and can be corrected by a hard factory reset (hold reset button for 30 seconds) and then set it up again. Do not select “Skip” when it is downloading the updated firmware again. Wait until the phone app steps on its own to next page. I’m not sure, but if the cam is designed like some Ring Video Doorbells, ensure that the external power (wired / solar) are connected before starting the reset procedures., or otherwise the cam will not ‘sense’ external power is available during the setup. It will default to battery mode only and never recharge even if you attach external power afterwards.

Hope this helps :slight_smile:

Re:solar panel won’t charge Stick up cam