Stick Up Cam Wired - "Live view disabled due to low battery"

Not sure if a new update got pushed, but this evening my Stick Up Cam Wired has a Live View disabled warning due to “Low Battery.” Obviously there is no battery, and the app has always shown 0% battery. It is set up and showing as “Power source-Wired” and nothing else has changed. Very frustrating considering I literally just signed up for the Plus plan this morning for our devices.

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I had the exact same thing happen today as well with my stick up cam plug-in. It seemed to resolve itself. I suspect either a firmware update to the camera or something in the app/back end caused this issue temporarily.

I’ve only had the camera for a few weeks, and it was working fine until today. Since you had the same issue today, it seems some type of software update somewhere caused it.

Mine seems to have resolved itself also.

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I had the same issue and found no (correct) answers on this Community. After creating a new post on this issue just a little while ago, I got no answers so I finally called Ring support.

Here is the answer from Support: “A hardwired Ring Video Doorbell does not actually use the wired power to run its operations. It relies on the battery for that. The trickle charge the Ring Video Doorbell gets from being hardwired is solely used to charge the battery.

So the solution is to (1) let the battery charge by minimizing the number of events recorded (through the motion settings or snooze the device or (2) replace the battery if it isn’t charging, or (3) Bring the battery indoors for a while if it’s too cold outside or (4) move to Hawaii.

Got the same today on a newly installed hard wired camera. Can’t find any help relating to this bizarre message… "live view is disabled because ‘Shed’ has a low battery. To reiterate, camera is hard wired and has no battery. Any help appreciated.

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I plugged in a battery stick-up without the battery, worked for weeks now no Live view because “low battery” Does Ring read these?

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Same for me. Hardwired Stick-Up Cam, reporting low battery even though it’s been plugged in and reported as hard-wired for over a year. Sounds like all systems are NOT operational.

RING ARE YOU THERE? SAME PROBLEM. There is no battery in my wired stickup cam. Same low battery message. Did everything I could. Deleted camera from app. Unplugged camera. Reset camera. Added camera back onto app. Got the Rome wasn’t built in a day message. Did this twice and still getting the same message. How do WE fix this?

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Yet another post Ring doesn’t acknowledge

Hi neighbors! Thanks for calling this concern out sharing what troubleshooting steps you’ve tried so far to resolve it. Additionally, @ScottL1 had some great suggestions for what to try if you’re experiencing this concern, so if you haven’t given those steps a try yet, I’d recommend doing so. If those suggestions do not resolve this, then our support team can assist further by offering more in-depth help. Please give our support team a call at one of the numbers available here so they can look into this for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

I have the same problem. The camera is working fine too, motion detection and snapshots are all being recorded, it’s just live view…
It was after a heavy rain storm, so maybe these cameras aren’t as weatherproof as they’re supposed to be?
I’ve done all the steps that ring have asked me to do and chatted to them online and they just keep pushing me towards calling them so if it doesn’t resolve itself in a week or so, I’ll probably do that.

Gotta say, the one thing I’m not a fan of is the Ring Customer Support, it’s pretty shocking…

My Ring wired stick up Cam has been having this issue recently. Tried everything but still no joy. Has there been a resolution to this?

Thanks in advance

I have now the same problem. Amazing that Ring doesn’t do anything here

I have this exact issue on a newly installed wired stick up camera. Was working OK first day now live view not working has anyone got a fix for this?

I have experienced the same Low Battery Disabled message on my Stick Up Cam that has NEVER had a battery and worked just fine. Something changed and (I didn’t change anything) and It keeps telling me to charge my battery. . It is however continuing to record video and if you move the timeline back a little you can review the video. I tried the delete and add , but it didn’t help.

I did however discover a workaround for watching “LIVE” video from the phone app. If you click on the three horizontal bars on the phone app and select “devices” , then click on the camera you want and then select “LIVE VIEW” , it works and displays Live Video from the selected camera.

Note the web site from my computer works fine in showing live Views, it was just the new phone app that isn’t playing nicely with me.

I believe the root cause is a drop in voltage from the wired power supply. When I changed the power supply the problem was resolved

Glad to hear that changing the power supply worked for you. For any other neighbors having this concern, we’ve also seen neighbors have luck with checking the power adapter connections are secure and that any adapter ports are clean of debris. Check out also, our Help Center article about changing power modes, to ensure the proper power settings are selected.

For further troubleshooting, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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I’ve got the same problem as everyone else. Just popped up today after a year of working fine without a battery. Tried everything that I saw and still no luck.

Hi @RMG1. If the suggested troubleshooting steps haven’t worked to resolve this concern for you, please follow up with our support team so they can take a deeper look and walk through more advanced troubleshooting assistance. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

I had this problem, it turned out water was getting inside the power port on the back of the camera because of how it was tilted. As soon as I dried it and sealed with a little silicone, its worked fine.

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Hi @Spinotz. Thank you for sharing that useful tip, and I’m glad to hear your Camera is working fine now! :slight_smile: