Stick Up Cam will not connect to wifi despite all measures taken

Question

I recently changed routers and my stick up cam will not connect to the Wi-Fi. I have reset the stick up cam and even tried paring it right next to the router and it will not connect. I have split the Wi-Fi counter to the two different option (2.4 and 5 GHz) and still cannot get the stick up cam to connect to the Wi-Fi. Any suggestions on how I can get the camera back online?

user35489 · Answer

20 seconds continous pressing reset button may helt😳

Tom_Ring · Answer

Hi @user35465. What specific part of the WiFi connection is your device failing at? What type of phone are you using, and what version of the Ring app is installed? This information will help with the next best steps.

Ring Security Cameras

Stick Up Cam will not connect to wifi despite all measures taken

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