Stick up cam turns on randomly

Hey

We purchased a Stick up cam to use indoors in our sons nursery. Randomly, the camera will turn on even though the motion sensor is turned off and we are all in bed, my sons is fast asleep (not moving), there’s zero movement.

It really freaks me out like someone has hacked into our camera and is watching us.

The reason I know the camera turns on is that it happens when I’m putting him to bed and when Iv been up every 2 hours breastfeeding him (out of sight of the camera but I can still see it).

Does anyone else have this problem? I’m so close to sending it back to Ring as I really don’t feel that safe with it in the room which is the complete opposite feeling you want when you buy a security camera.

Thanks

Hi @Lianne. Thanks for bringing this to our attention. We want to assure you that we take all of our neighbors’ concerns very seriously. Are we able to have a member from our team reach out to you about this? If so, we would reach out to you using the email address associated with your Community account and a member of our team will be in contact with you. If this is alright, please let me know and I will arrange this for you to ensure that your concern is addressed appropriately.

Hi Tom

Yes, please do, that would be fab.

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I am having the same issue. Last night the stick up camera clicked a few times and then turned on. In the app there is no record of a recording and it is not showing its active but the blue light is on and then goes off.

So I don’t know I’d this helps you but Tylor from Ring phoned me and went through a bunch of things and I believe mine to be a software issue which now appears to be resolved.
Ring recommend a factory reset and let the device update itself again. If that failed to fix it they offered to replace free of charge.

They had great customer service and sorted my issue out super quick. They then walked me through to make my app really secure.

I’d say try a reset first and if not, reach out to Ring to see if you can get your swapped out cause I found the random camera turning on very concerning.

I hope this helps you

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Thank you for the update. I will definitely try this. I am glad they were able to fix your issue and hope mine is easy as well.

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