Responses (15)

• S

  SoriceConsulting

  Forgot to mention. This happens across all viewing platforms (android phone, iPad, Kindle Fire, Win10 app).

  0

  •

  05-09-2019 12:25:03

  •

  Reply

  M

  Marley_Ring

  Thanks for checking on that. Even though the recording afterwards plays as intended, the nature of a live stream is an immediate request of resources and delivery of packets through a network, servers, and so on. Whenever there is a live video concern, it's best to check the app, mobile device, camera itself, and the network, in order to cover all related bases. If the hardwired connection is looking sufficient, then we can certainly move on to resetting the camera to see if that might resolve these live video concerns.

  1

  •

  10-09-2019 10:14:45

  S

  SoriceConsulting

  Marley, I'm confused. In essence, isn't a recording identical to a live stream? Isn't the same data streamed for live viewing and/or recorded for later viewing? How could a live steam stutter when a recording of the same stream is fine (ie, I can watch my mailman stutter along while delivering letters but then watch him do the same via a recording STUTTER FREE)? Makes no sense to me. Seems like the packets, etc. that you mention have to traverse the network regardless of whether they are viewed live or recorded. No?

  0

  •

  11-09-2019 12:21:27

  M

  Marley_Ring

  No worries @SoriceConsulting, that's what we are here for. Let me explain further. When live streaming anything, there is a chance for things like buffering or freeze frames depending on common technical variables. When we record a movie while watching it, if it buffers during the real time stream, the recording itself will not have that same buffer. This same logic applies to most other streaming devices. When a live stream is initiated on your Ring device, it receives the request \> establishes connection with your in home network \> establishes a connection and delivery of packets between your router and internet service provider. It then delivers this video to your mobile device (wifi or cellular) and simultaneously delivers this video to our server for recording. This is the flow most streaming IoT devices will follow. Any packets lost, or inefficiencies in connection/ communication during the live stream, can often be fixed or optimized upon the recording reaching the server. This would explain why a stream might look different than a recorded video. Feel free to keep us updated with any steps that improves your live stream, or any additional symptoms. If this concern persists, after trying the previous suggestions, I recommend contacting our [support team](https://support.ring.com/hc/en-us/articles/213608406) for more in depth troubleshooting.

  1

  •

  12-09-2019 04:57:04

  S

  SoriceConsulting

  Thanks Marley, Excellent explanation. I'll call support soon to get some troubleshooting help. As I said, my cameras are wired. I also have 100 Mbps up/down Verizon FiOS and multiple Ubiquiti Access Points, so our home has excellent wired/WiFi coverage. Not sure where the problem could be occuring on my end.

  1

  •

  12-09-2019 05:55:54

  M

  MiUser

  Any resolution to this issue? I’m in the same category, stick up cams on POE with very choppy live view. I’ve checked all the boxes on my end, can’t find any issues. Almost ready to trade in all my Ring gear (subscriptions), it’s very frustrating.

  1

  •

  21-04-2020 02:55:20

• M

  Mrchipk

  I too have the same issues. When I view a recorded event it stutters at the very beginning. If I download that video and watch it there's absolutely no stuttering. Was thinking about converting over totally from Wise but this is not acceptable because that first second or two could be very critical in catching somebody's face

  0

  •

  13-02-2021 03:45:43

  •

  Reply
• S

  SoriceConsulting

  On phone with Ring support now (after 2 hangups by prior support people). In short - the Live View works FINE on my iPad (iPad Air 4th Gen, 14.6 version), but it still stutters on my Android phone, Windows PC). I was always told by tech support to 'Check your camera connections, wireless network, blah, blah, blah'). I am an IT Consultant by trade so I am familiar with the tech side. My question is - why does the Live View on my iPad NOT stutter. when it does on my Windows program / Android app / Kindle Fire devices? How could it possibly be a camera issue - and NOT an app issue? Sitting here on hold (going on 15 minutes) so that 'Oreheam' (name he gave) can try and get me some type of 2nd level support? Come on Ring/Amazon - LOYAL customer here. HELP!

  0

  •

  29-06-2021 11:34:15

  •

  Reply
• Z

  Zeldrea

  I have the same problem. My wired camera worked fine for a long time. One day, my live stream has a frame rate of about 5 seconds per frame. When reviewing the footage, it is perfectly fine so the camera is recording properly, there must be some sort of software fault. Has a resolution been found yet? This topic is dated may, it's now October so I'm sure that's plenty of time for resolution. One can hope ya?

  0

  •

  21-10-2021 09:18:25

  •

  Reply
• U

  user32121

  I just bought a stick up cam and was having the same issue out of the box,I was getting ready to repack it and bring it back, then I payed it with my Alexa. After pairing to Alexa the live stream, through the Alexa app, was flawless and the sound seemed much clearer, this has got to be an issue with the Ring app, they really need to get this resolved, I'm sure they are losing a ton of business.

  0

  •

  21-11-2021 09:22:20

  •

  Reply

  H

  Henryv

  I assume this problem has not been sorted by Ring?? I have several ring cameras and they all do it!! I have set up other makes on camera side by side with the Ring and they were perfect every time. This is such a big problem which many people just put up with, but there is something wrong with these Ring Cameras.

  0

  •

  23-01-2022 08:17:17