No worries @SoriceConsulting, that’s what we are here for. Let me explain further. When live streaming anything, there is a chance for things like buffering or freeze frames depending on common technical variables. When we record a movie while watching it, if it buffers during the real time stream, the recording itself will not have that same buffer. This same logic applies to most other streaming devices.
When a live stream is initiated on your Ring device, it receives the request > establishes connection with your in home network > establishes a connection and delivery of packets between your router and internet service provider. It then delivers this video to your mobile device (wifi or cellular) and simultaneously delivers this video to our server for recording. This is the flow most streaming IoT devices will follow. Any packets lost, or inefficiencies in connection/ communication during the live stream, can often be fixed or optimized upon the recording reaching the server.
This would explain why a stream might look different than a recorded video. Feel free to keep us updated with any steps that improves your live stream, or any additional symptoms. If this concern persists, after trying the previous suggestions, I recommend contacting support for more in depth troubleshooting.