Ring Security Cameras
Stick up cam stops detecting motion
My stick up cam (only one week old) stopped detecting motion and I had to reset it three times over the past two days. The last time I held the reset button for 30 seconds and also took the battery out and replaced it. Is this a regular problem or could there be a fault in my camera? Thanks
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02-05-2020 07:26:46
Responses (2)
- T
Great to hear, mine doesn't have a battery and is meant to be wired, so it looks like its the critical battery issue which is on another post.
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05-05-2020 01:00:46
CHey @trigger2007. You're exactly right, the error that you see in the app is something we have pinpointed in another thread, and is something that our team is working on removing from the app to avoid confusion with other neighbors. I applaud you for preforming this troubleshooting and putting the battery in for it to start working again, this is awesome news! I will make sure to pass on your feedback to the appropriate teams, as well as the team that is working on the critical battery error in the app. Feel free to comment in the critically low battery error thread [here](https://community.ring.com/t5/Security-Cams/Low-Battery-Notice-on-a-Wired-Stick-Up-Cam/m-p/28967), so you can get updated when we have a fix live for it! Thank you to other neighbors as well in this thread! You all are rockstars and make the Community great. :)
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05-05-2020 05:25:45
NSpoke too soon. The camera has stopped detecting motion again. It is showing that it is online in the app and the health check is good. Any other suggestions please.
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05-05-2020 10:11:38
NAlso Firmware is up to date and the signal strength is Good. I have (for the fourth time) reset by holding the reset button for 30 seconds and also removed the battery and replaced it. It has started working again. This is very frustrating. Is is possible my camera has a fault and needs replacing? I have just received a second camera and also have ordered a solar panel. Very reluctant to install the second one at this stage and wondering whether I have made the right choice with this product?
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05-05-2020 10:14:12
C@NeilR Did you ensure you reviewed the [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) on your router's setting to ensure everything is configured properly in order to have the device stay connected? I recommend making sure you get these settings adjusted with your ISP and then verify that the device is working by trying to active your Live View or ensure a motion event is recorded and put into your event history. You can monitor it over a couple days once things are stable to ensure it's still working before setting up your new devices! If this device continues to fail and fall offline, resulting in not working at all, please give our support team a call [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) so they can take a more in-depth look at your device!
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05-05-2020 11:16:38
- N
Hi My solar panel was installed two days ago and has lifted the charge on the battery from 63% to 100% in that short time. Does the panel just trickle charge the battery now and can it be overcharged if it is kept at 100% continuosly??? Thanks
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13-05-2020 07:33:57
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ChrisJohn
Is it actually not detecting motion or is it the app not reporting the motion ? Guess it's hard to determine which it is? Id try logging out of the apps and logging back in or even uninstalling app and trying that next time.
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02-05-2020 08:16:10
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