I’m having the same issue with my stick up cam, was working since May when I purchased it and now won’t record and I can’t access live feed. I’ve performed the set up on the camera again, restarted router etc. It’s a wired stick up cam and I also have a battery for backup.
I’d like to return it, I don’t have time to diagnose this or wait on a phone line for technical support.
It could be a broken camera, but what you are describing sounds like a Wi-Fi issue.
Since it worked before, something probably changed to affect your Wi-Fi (adding more Wi-Fi equipment or new interference issues.
It’s a wired Stick-up cam, but you have a battery back-up? I don’t understand that. I mean if you lose house power, and lose Plug-in power to your cam, then it’s likely you also lost your Wi-Fi router too. And if you lose Wi-Fi, it doesn’t really matter that your cam has a battery, because your “alive” camera cannot communicate with a “dead” router anyways.
If you like to return it, you would still have to contact Ring support by phone (same telephone number to get diagnostic support):
But back to Wi-Fi issues. You can also read my post in this link about Wi-Fi issues and possibble stuff you can do to improve your Wi-Fi:
and here too:
I hope you find this information helpful