So I called support and was escalated to a top tier support level supposedly. They were unable to help and are now sending a Ring adapter to see if that works. I’m currently using 3rd party adapters which worked perfectly find for 3 months. I refuse to buy new adapters since the ones I have should work and also have much longer wires than the official Ring versions. This better not be a ploy by Ring to force people to buy Ring brand accessories.