Hi @Mardah. Verifying that the RSSI indicates a strong signal is a good troubleshooting step to start with. I’d also recommend turning off mobile data on your phone and performing a speed test to ensure you’re receiving sufficient download and upload speeds for all your Ring devices.

After checking the above, there are some more advanced steps that require you to access your router and network settings. Make sure the ports and protocols used by Ring devices are open, and try changing the wifi channel. If you’re unsure how to access these settings, your internet service provider can help. Should these issues persist, please get in touch with our support team for more in-depth assistance.