Responses (1)

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  Chelsea_Ring

  Hi @MarkH ! Can you please confirm which Doorbell and which Camera you have? If one is powered, while the other runs off battery, they will have different motion settings. Let me know which devices you have and then we can further assist!

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  31-05-2020 05:11:29

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  MarkH

  I have a ring video doorbell that is hardwired and a stick up cam that is powered by battery.

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  31-05-2020 05:14:57

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  Chelsea_Ring

  Got it! Thanks for clarifying :) These devices will warrant different motion settings. The powered device will give you the ability to customize your zones, were the battery are pre-defined. You can learn more about your motion zones in the[Device Tips and Tricks](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/bg-p/Rileys_articles) section of the Community!

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  31-05-2020 06:21:54

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  Jfrosty

  My stick up cam used to have motion zone but is the last app update August 2020 it’s now disappeared from the app. The only option it gives now is to turn a section of the area off. The cam now only see about a metre of my garden where before it wood see about 8 metres.

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  21-08-2020 08:14:52

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  Marley_Ring

  Hi @Jfrosty! This sounds like our latest update. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360035155972-Ring-Motion-Detection-Engine-Upgrade-Information) for more details about this motion update and how it works. While the settings may look different, the capability of the physical device is the same. You will see that your zones can be toggled on and off, but there should also still be a sensitivity slider to control these zones. Testing these features and adjusting your other motion settings through trial and error is the best way to obtain optimal detection. Let us know if you need any help with any of these features! :)

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  21-08-2020 04:57:48

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  Jfrosty

  I’ve tried tilting the camera more And all the setting but then it doesn’t pick you on on motion underneath the camera has it did before. The way the camera was positioned before it covered my garden perfectly. Now the new up date has mess all this up. It’s not giving me full protection has it was before. Unless ring change it back unfortunately I’ll have to cancel my subscription and choice a different make that will give my property the full protection.

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  21-08-2020 06:32:13