Ring Security Cameras
Stick Up Cam keeps going offline
My Stick Up Cam keeps dropping off of WiFi. I'm looking for ideas for improving its ability to stay connected. My Ring video doorbell drops offline every once in a while, but the Stick Up Cam is much worse. It works fine at first, but within a few days, it's offline again. I reconnect, and the cycle repeats. It's a pain in the neck to reconnect it every few days, and to lose functionality that often. It can still drop offline when it has plenty of charge. Our house has a U-shaped layout, with a gated fence closing off the U. The doorbell is on the gate, looking outward. The Stick Up Cam is on the inner side of the fence, looking back at the house. Our WiFi access point is in the central section of the house, roughly 30' from the gate. I added a Chime Pro in one wing, in hopes of improving connectivity. I connect the doorbell and the Stick Up Cam to the Chime Pro network. The Chime Pro is 15' away from the Stick Up Cam, but that hasn't helped. The Stick Up Cam is 32" closer to the Chime Pro than the doorbell is. If distance or a barrier is the problem, the Stick Up Cam should have fewer problems than the doorbell. The Chime Pro stays online consistently. The pat answer, of course, is to move the Stick Up Cam somewhere else, but that would reduce the view the camera has of the courtyard area. There's a tree and whatnot, so not all potential mount points have the same view. Is this a faulty Stick Up Cam? A product design flaw? Are there other ways to improve its ability to stay connected, short of sacrificing its view by moving it?
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18-02-2020 09:32:30
Responses (10)
- S
Did you solve it? I just bought a new camera and I have the same experience ?
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17-09-2020 08:33:11
TI have a suggestion that may be worth a try as I have previously had many issues with 2.4g smart home devices randomly disconnecting from my wifi. If you router supports multiple mode/frequencies (such as 2.4ghz & 5ghz) take a look in your routers wifi settings and see if an option such as 'smart connect' or similar is turned on. Smart connect is used to bridge all available wifi networks into one access point name rather than seperate acess points for each frequency. The router will then determine if the device is 2.4ghz or 5ghz and allow the connection. In my experience, cell phones, tablets & PC's have not issues when conecting in this type if network however many of my 2.4ghz smart devices (most of them) have had issues with drop outs. Try turning this 'smart connect' setting off and then reconnecting the device to one of the available wifi networks. Since turning this setting off within my routers control panel I have experienced zero connection drop outs for my 2.4ghz devices. Note - This setting may have a different name depending on the brand of router however the purpose/description of the setting will likely remain as described. I have ASUS. Note - Upon making this change your router will likely have multiple access points visible from which to choose and you will likely need to reconnect all existing wifi devices to your network. I hope this helps someone
•4
18-09-2020 10:29:58
LAfter expanding my ASUS network with an additional AiMesh node, I started having this issue with the StickupCam. Signal strength is good and download speeds at the camera location are in the 150Mb range, so it's not a signal strength issue, but I am using SmartConnect. It would be a shame to have to turn this off just to accommodate the StickupCam and I haven't tried it yet but I'll bet 50 cents that is the indeed the issue. The Stickup Cam does work with SC turned on, just not consistently. The other possibility I'm considering is what I did for my Spotlight, which is at the far range of the network coverage, namely connect a 54Mb router to the mesh node as an access point.
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18-09-2020 02:32:30
- M
I have the same problem I found that if you take the bottom off press the brown button and hold for at least 30 seconds it's does a full reset start again as if it had just arrived, it does work sometimes
•1
05-10-2020 04:06:18
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DI had to cameras that said offline. No other devices on my WIFI had an issue. Also, I was able to track down the IP addresses of both cameras and were able to ping them. At that point I knew it wasn't an issue with my router. So I went into the Ring app and removed them, readded the cameras and now all is good. I don't understand why Ring insists that it is always the router issue!
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06-10-2020 07:57:32
- S
I am also having this same issue. Recently purchased a Ring Stick Up Cam with a Ring Solar Panel. Wifi connection is good. It lasts for a day or 2 at a time and then disconnects. When this happens I can fix the issue by getting up on a ladder, take the cam down. I then remove the battery, put it back in and go through the setup procedure to reconnect to the wifi. One time I was able to fix the issue simply by removing the plug to the solar panel and then reconnecting it. Note that the device appears to have plenty of power (according to the Device Health dislayed in the Ring App it is always above 80%. I was considering buying a few more cameras, but if this is how they work, I think I may be going with another company for my cameras. I can't keep taking the camera down every few days to re-boot the device.
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15-10-2020 09:58:57
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- A
I saw everyone having issues and saying it might be the outlet or GHz type, but when I had the issue it was actually my firewall on my wifi was too strict. When I lowered the firewall on the IP address site to minimum the camera started working again.
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23-12-2020 02:28:06
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- D
I have 5 stick up cams and have this problem with all 3. I started with a spotlight cam which I love and never loses connection then bought 3 of these cameras for my house and 2 more for another property I have that I rent out. All 5 stick up cams lose connections after a couple days, none are battery they are all plug in so have constant power. Sometimes i can just unplug and plug them back in and other times i have to hit the orange reset button. They never go out at the same time and one of them at my rental property I put up hi so haven't been able to reach it to reset it in a month now. Really disappointed in them and wish I wouldn't have bought them. When they work I love them but not worth the constant losing signal and then turning off completely. Customer service just blames my wifi and is like oh see they work now good luck sir....
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30-12-2020 05:34:02
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ballinoski
I have the same problem with one camera, I have many cameras and only this one has the problem of disconnecting from wifi. I swapped with other cameras around the house and the issue is following this one camera, so is not a wifi or location issue since the other cameras are working fine. It might be an HW issue? Maybe a SW update might solve the issue? Please help if any update is planned in the near future.
1
28-07-2020 09:59:22
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