My Stick Up Cam keeps dropping off of WiFi. I’m looking for ideas for improving its ability to stay connected.
My Ring video doorbell drops offline every once in a while, but the Stick Up Cam is much worse. It works fine at first, but within a few days, it’s offline again. I reconnect, and the cycle repeats. It’s a pain in the neck to reconnect it every few days, and to lose functionality that often.
It can still drop offline when it has plenty of charge.
Our house has a U-shaped layout, with a gated fence closing off the U. The doorbell is on the gate, looking outward. The Stick Up Cam is on the inner side of the fence, looking back at the house. Our WiFi access point is in the central section of the house, roughly 30’ from the gate. I added a Chime Pro in one wing, in hopes of improving connectivity. I connect the doorbell and the Stick Up Cam to the Chime Pro network. The Chime Pro is 15’ away from the Stick Up Cam, but that hasn’t helped. The Stick Up Cam is 32" closer to the Chime Pro than the doorbell is. If distance or a barrier is the problem, the Stick Up Cam should have fewer problems than the doorbell. The Chime Pro stays online consistently.
The pat answer, of course, is to move the Stick Up Cam somewhere else, but that would reduce the view the camera has of the courtyard area. There’s a tree and whatnot, so not all potential mount points have the same view.
Is this a faulty Stick Up Cam? A product design flaw? Are there other ways to improve its ability to stay connected, short of sacrificing its view by moving it?