Stick up cam keeps going offline for live view but records motion and gives notifications still

Hi there, I’m having some trouble with my outdoor stick up cam.

It keeps showing as offline and I can’t live view but it still records motions and notifies me. It happens on any phone app, computer, etc. so I know it’s now just my phone/app.

It’ll randomly reconnect every now and then but the signal strength is strong and there’s no reason why this keeps happening.

Please help!!

Live view connection is often dependent on wifi recourses and signal strength. Check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal. Please also ensure that there is not a VPN enabled on any mobile device/ computer you are using.

Power cycling the Camera can also help, by simply unplugging from power for a moment, then plugging back in. I recommend also trying out the Rapid Ring app, designed for optimal access to live view. :slight_smile: