Stick up cam gone crazy

My cam was working fine then went off ,I tried to reactivate it and it’s says it’s still owned by the previous owner but that’s me ? What Can do ?

Hi @N14. I would ensure that you are logged into the Ring app with the same email that you setup the device with. If you need more assistance with this, you’ll need to reach out to our support team for further guidance. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.