‎Stick Up Cam Frustration

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mwdc_it

Stick Up Cam Frustration

wifi

negative-feedback

cs-support

wireless-security-cameras

I purchased a Stick Up Cam - Battery for use in my office. Bear in mind, this is a big warehouse with 120 access points throughoutthe building. I have a Ring Doorbell Pro on our gate that works perfectly on our WiFi network. However, I can NOT get the Cam to work, even after resetting it completely several times and asking a couple of coworkers to try it themselves. I finally gave in and called support. After going through the setup with them several times, their final solutions was, "Call your Internet provider!"!! Call my Internet provider!!? I have over 100 wireless devices connected to this same SSID, but they suggest I call my Internet provider. Suffice it to say we won't be purchasing any more Ring products.

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02-03-2023 08:12:59

Responses (1)

C
Caitlyn_Ring
Hi @mwdc_it. You can find all the troubleshooting steps we have for the setup process [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). It's possible you may have completed some of those steps when you contacted our support team. However, I would also still recommend contacting your internet service provider to ensure the ports and protocols used by Ring devices are [open](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices). They can also check to ensure there are no firewall or security settings in place that may prevent the Stick Up Cam from connecting during setup.
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03-03-2023 08:36:01
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