Stick up cam freezes after motion detection

Products Security Cams
#1

Hi - I’ve had my battery stick up cams for over a year, and recently they’ve both started freezing at random.

Following a motion detection, they start recording (but video only reflects a couple of seconds of motion). Footage afterwards is marked a “unavailable” but blue light on camera stays on, draining the battery. Device health in app still shows as “Online”.

I can reset by removing and reinserting the battery, but defeats the purpose of having security cameras if I never know whether they’re actually detecting motion or not!

Firmware on both cameras is showing as up to date.

Any help appreciated

#2

Hi @albany81. You can try to reset your Stick Up Cam to see if that provides any improvement. You can reset it by pressing and holding the setup button for 20 seconds. Once you’ve allowed it to reboot, you can reconnect it to wifi and see if normal operation has returned. If doing this didn’t improve anything, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.