Stick up cam Ethernet

Hello All,

I am pulling my hair out. The camera works perfectly if I setup the unit to work via WiFi.

As the unit will eventually live outdoors, I would like to setup the camera to work via ethernet. Many hours of frustration, it just does not work. It remains in setup mode - period.

The camera is connected to a simple 5-port dlink switch - yes, I have checked and changed the cable - it is the laptop cable, so it works.

I have tried DHCP as well as static - no luck.

Could a support engineer possibly assist

Thanks

Mike

Hi @mikeraut. Do you have a Stick Up Cam Elite? That is the only model of Stick Up Cam that can be connected via ethernet cable, and the others will need to be connected via wifi. First, try checking the ports and protocols as outlined in our Help Center Article here. You’ll want to make sure these are open so that the Stick Up Cam Elite can be connected via ethernet cable. If that doesn’t resolve the problem, please give our support team a call at one of the numbers available here. They can take a deeper look at this for you and help make sure your Ring device gets connected and up and running. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.